Case Study: The WWL Way – How one NHS trust used Employee Engagement to improve patients lives!

Case Study: The WWL Way – How one NHS trust used Employee Engagement to improve patients lives!

We have just published a new case study in which Wrightington, Wigan and Leigh (WWL) NHS trust shares how they have reduced total serious harm cases by 86%, reduced staff sickness by 15% and moved from the bottom 20% to the top 10% in the national staff survey in just a few years.

Strategically the trust knew that employee engagement was critical to delivering their strategy and were determined to take an evidenced based approach to employee engagement. They wanted to ensure they were focusing on those behaviours that were vital to their strategy. A new system was created to deliver regular pulse surveys and enable leaders and managers to drill down, identify hot spots and develop reports.

The engagement team knew that the only way to impact the engagement across 4,500 people was if the teams opted in and drove the process themselves. To bring this about the WWL team introduced Pioneer Teams, an ‘opt-in’ development programme that teams could draw on to support their engagement programme. The programme includes a range of interventions from communication, coaching to running listening events and team building. The programme has been so successful that there is a waiting list to join!

The programme, titled the WWL Way, and the supporting survey system has proved so effective that it has been adopted by an additional 8 trusts.

Richard Haslam, Engage For Successs

Image courtesy of Sira Anamwong at FreeDigitalPhotos.net

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