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Overview: Today’s always-on, TNT – Time-Numbers-Technology/Transition – Driven & Distracted World can breed tension and conflict. Discover the Four Angry “I”s and the Stress Doc’s “Four Faces of Anger” Model for transforming anger, rage, and conflict into productive dialogue and conflict resolution. Learn and practice skills and strategies for 1) disarming power struggles by asking […]
Overview: This program focuses on newer managers and demonstrates the essential elements every manager in every industry must learn to execute effectively to get the results management requires. The strategies of plan, delegate, motivate, and coach are the power tools for every manager. Mastering them sets you on the road to success. Avoiding the common […]
Key Take Away: You’ll learn how to establish your own personal credibility … understand how different backgrounds can influence perceptions … and get tools for setting boundaries and creating expectations of behavior from those around you. You’ll not only enjoy going to work — you’ll be able to get more done! Overview: Workplace relationships built […]
Overview: In this webinar, you will learn how to identify and ways to manage difficult people. You will learn the personality traits of difficult people. You will like this presentation because by the end of the presentation you learn the difference between someone who is difficult versus someone who has a different style and is […]
Key Take Away: There is a huge difference between a talented communicator and an effective communicator. The elements required to be effective are trust, respect, understanding, empathy, and resolution. We will explore each of these. Overview: There are many ways to implement these behaviors and this webinar will examine the basis of this concept, how […]