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What do employees now expect from the organisations they work for? Gallup research shows that 79% of business and HR leaders believe they have a significant retention and engagement problem, with 75% struggling to attract and retain the top people they need [1]. Why is this? Simply put, today’s employees demand more from their organisation […]

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Engagement: Time to Ring Some Changes
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In 1938, with the price of diamonds slashed by the Great Depression, De Beers launched a marketing campaign to establish the custom of diamond engagement rings. There was no prior tradition of this; engagement rings date back to Roman times and beyond, but only 10% of 1930s engagement rings held a diamond. The De Beers […]

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What are your employees engaged to? Review your Strategic Framework and consider whether it expresses – in compelling terms – your organisational purpose, vision, goals, strategies, capabilities and values. Consider how these are brought to life; and what is your employees’ everyday experience. Who are your employees engaged to? Identify critical relationships upon which your […]

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The difference a customer-centric culture makes Customer centricity gives an organisation opportunity to differentiate itself and uniquely shape the experience that customers receive. At the moment, we’re full of good intentions. According to our latest HR Reflections research, 84% of UK organisations say customer centricity is an important area of focus for them currently, however, […]

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If you have Millennials working for your company, you already know how unique they are when it comes to how they interact in the workplace. As Baby boomers continue to retire in large numbers every year, Millennials are steadily becoming a greater part of the workforce and you’ll want to be prepared to engage them […]

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By David Drummond | Managing Editor for Southerly An engaged employee is an effective one. Productivity is higher, they are happier, they’re better advocates of your business – in short, it brings better results for you. But now a report conducted by the Gallup Organisation, an American consultancy company, has revealed the high price of […]

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