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Author Archive

It is a huge pleasure to meet Nick in person having followed him on Twitter for a number of years. Arriving at the Thomson Reuters offices at Canary Wharf (having crossed the Capital from my office in a Victorian nursing accommodation block in Paddington), I feel that I have not only crossed the city but […]

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The most prolific multinational corporations of today had to start somewhere. Years of hard work, investment and a little bit of good luck meant some of the budding startups of 100 years ago have gone on to become some of the biggest brands in the world today. But how did they do it? The government-backed […]

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Mid-way through the recent Kent Digital Awards (June 2017) the room silenced as a large screen flashed up the question ‘What does recognition mean to you?’ There followed a series of short, snappy interviews during which the previous winners explained what recognition means to them. Intrigued by their answers, I listened as one after another […]

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1 in 4 adults are likely to have a mental health problem in any given year, and it’s estimated that only 25% of people with a mental health problem receive treatment, leaving many people dealing with mental health issues on their own. We’ve put together 15 Simple but Effective Ways to Improve your Mental Health. […]

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Money is personal, so why aren’t most banks? First Direct often gets recognised for its customer service, and while we never take awards for granted we’re really proud to have been acknowledged over the years with multiple awards for this. There’s no secret formula for great customer service, but it is personal. By this I mean […]

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Decades ago, it was hard for co-workers in an office to do informal collaboration. Why? Their work spaces were divided by formal offices—walls and doors. That’s one of the reasons that office designers came up with the open office plan: It was thought to increase creativity and sharing by enabling co-workers to bounce ideas off […]

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A quiet office can be a sign of an efficient workforce – but it can also mean people aren’t communicating effectively. In the modern workplace, collaboration is key. But how can you break the silence and encourage people to talk to each other? The Death of Small Talk explores how we can revitalise office chatter and […]

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