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‘Type of Industry’ Category

VALUES AT THE HEART OF EMPLOYEE ENGAGEMENT Key lessons from the GCU Value Project Organisational values provide a strong foundation for building engagement Securing and demonstrating top leadership commitment is key to engaging others in the activity Actively involve everyone in the process (staff, students, managers, unions) Identifying values is easy, embedding them takes time […]

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Empowering staff using strengths based approaches Cranmer Primary School is a large three form entry primary school located in the London Borough of Merton. The organisation has approximately 100 staff members and 710 pupils. I have been the Headteacher of this large primary school since September 2015. The aim of this case study is to […]

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Her Majesty’s Passport Office (HMPO) wanted to develop and embed a more customer centric culture, moving ownership away from ‘the organisation’ to individuals – for all staff to understand how important they are in delivering this and that they all have personal responsibility for the service customers receive, not just the Customer Service Team. As […]

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A consultation on the privatisation of HM Land Registry, conducted in the spring of 2016 was the second in two years and was a challenging time for our staff. Following years of continual changes to our Board, plus a lack of strategic direction leading to poorly managed change our staff felt like their voices were […]

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“We know what we’re here to do, but we need to be clearer about how we do it, and clearer about how we’re going to make the most impact with fewer resources. You need to build the best, most flexible, Northern Ireland Office we can with the resources we have. And whatever we do, we […]

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In the two most recent staff surveys for the NHS in England, Guy’s and St Thomas’ had the highest overall staff engagement score of all trusts. This case study discusses how organisational values have been identified and embedded at Guy’s and St Thomas’ NHS Foundation Trust, and how, over ten years, Appreciative Inquiry (AI) has […]

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The goal is to understand, and better support, vulnerable people in the Ilford area. The challenge is to get ‘frontline’ services talking better to each other, those developing strategic thinking in Whitehall talking better to each other, and frontline and centre talking better to each other. Relationships are in place that help, for example, a […]

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East London Foundation Trust from patient deaths to ‘outstanding experience’ in six years. Background This was the Guardian headline in 2011 after a series of deaths on one ward in Tower Hamlets, a mental health unit run by East London Foundation Trust. One of the deaths was a homicide. Despite already being classed as ‘excellent’ […]

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In October 2014 Frimley Park NHS Foundation Trust acquired Heatherwood and Wexham NHS Foundation Trust. Frimley Park had been recognised by the Care Quality Commission (CQC) as the first ‘outstanding’ organisation in September 2014, whilst Heatherwood and Wexham Park at the time of acquisition were in special measures having been found ‘inadequate’ by CQC in […]

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