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Archive for the
‘Ideas and Tips’ Category

The difference a customer-centric culture makes Customer centricity gives an organisation opportunity to differentiate itself and uniquely shape the experience that customers receive. At the moment, we’re full of good intentions. According to our latest HR Reflections research, 84% of UK organisations say customer centricity is an important area of focus for them currently, however, […]

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Potential employers are always looking for that perfect employee, the one that is passionate about the company and will strive to help push the business towards greater success. But how can you be that ideal employee? Are you loyal? Are you hardworking and trustworthy? Do you have enough expertise and relevant experience in a similar […]

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This Interim Report presents the current status of a research programme exploring the links between employee engagement and work-related well-being. The study, which is being conducted in partnership with the University of Strathclyde in Glasgow, draws on many years of research into both topics as well as recent advances in the field of neuroscience. It […]

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Graphic Recording of Keynote at CIPD Meeting with David MacLeod
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This graphic recording was created live during the recent Derby and Notts CIPD Annual Meeting at which David MacLeod of Engaging for Success was the keynote speaker. Graphic recording is the live real-time creation of hand-drawn large format visual records of meetings, events and conferences that engage participants and stimulate thinking both during and after […]

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If you didn’t plan to get into management, yet suddenly you’ve found yourself in charge of a team, you’re not alone. Recent CMI (Chartered Management Institute) research has shown that 68% of UK managers categorise themselves as so-called, ‘accidental’ managers. If this sounds like you, here are eight simple tips that will help you get […]

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  “Why do we do performance management?  What are we aiming to achieve?  Does it help or hinder employee engagement?  Does our performance management system leave our employees feeling more engaged with the objectives of our organisation and wanting to give of their best, or does it kill their motivation? Doug Crawford, Managing  Director of […]

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Employee Engagement. Before we get in depth about how to use motivational stories for better employee engagement let’s first analyze what a motivational story is, how to write one and what employee engagement is.   What is a motivational story? Motivational or inspirational stories are stories of hope, promise and encouragement. They arouse emotion in […]

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Getting employee engagement right is not just an art; it’s also a science. When dealing with the complexities of human nature, we can’t underestimate the importance of the nuanced workings of our brain. Countless research studies, models and frameworks have emphasized that. With so much at stake, leaders would be well-served to utilize every tool […]

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On the 12th March the South West Marks and Spencer HR Team ran its first ever engagement event in Cardiff.  60 HR practioners and other specialists in the field of communication, change & engagement joined together to share learnings and some thought provoking debate. The event tackled a number of engagement challenges the attendees were […]

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