Check out Rob Catalano’s article in Forbes magazine (31.3.2015) on the power of Employee Appreciation to increase customer satisfaction, staff retention and loyalty, and reduce costs per hire.
Rob points readers to The Evidence , reminding us ‘that Employee Engagement is not soft and fluffy, but a bottom line issue, impacting on the profitability and on service outcomes.
For Rob the evidence is robust that higher employee engagement drive improved business results.
Rob Catalano is the Vice-President, Global Expansion & Engagement at Achievers
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