Employee Engagement and Customer Satisfaction: Unpacking the connection.
You’ve likely heard business leaders say it many times: happy employees lead to happy customers. Herb Kelleher, founder of Southwest Airlines, observed for instance: “A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It’s not one of the enduring green mysteries of all time; it is just the way it works.”
In this webcast, we’ll delve into our global employee opinion database and experience with organizations around the world to explore the employee-customer relationship and unpack the connection.
- What aspects of the work environment have the greatest impact on customer experiences?
- If organizations better engage and enable their employees, how quickly can they expect to see gains in customer satisfaction and sales?
- To what extent do more positive customer outcomes also reinforce employee engagement levels?
You’ll come away with insights that can help you build a stronger business case for engaging and enabling employees and maximize the return on your investments.
No registration is required!
Head of global marketing, employee research division
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