Employee Engagement at Sunderland City Council

A case study showing how Sunderland City Council has achieved employee engagement levels which defy the downward trend being seen elsewhere in the public sector. The case study illustrates how the council rose to the challenges it faced and through a combination of open and honest communications, authentic leadership and an individual approach to talent management, downsized its workforce by 25% without redundancies, achieved the £100m savings and protected front-line services.

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