Special guest: Bec Richmond, COO & Board Member at Melcrum Ltd

Bec shares some key insights from Melcrum’s new study Innovation and Intervention in Manager Communication, looking at how smart companies are approaching leader and manager communication to improve business outcomes such as change management, employee engagement, and alignment with strategy and organizational vision.

The research examines the array of training methods and principles used around the globe to improve manager communication; sharing the different-in-kind principles and practices that characterize effective training: tailored, contextual, experiential and, in some cases, just-in-time.

The research also profiles organisations that have equipped managers to be strong communicators by reframing traditional messaging toolkits and centralised communications, giving managers the know-how and commitment to move it forward.

Host: Jo Moffatt

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