Radio Show #620: From Commanding to Collaborative: Policy Wording that Engages

Guest: Lewis Eisen- International Expert on Respectful Policy Wording

You work hard to build engagement—but are your policies undermining your efforts? Too often, policies, directives, and other rules rely on outdated, dictatorial language, overlooking the human side of behaviour management. The words you choose directly affect trust and morale.

Drawing on over 40 years’ experience as a practising lawyer, business consultant, and federal government policy writer, Lewis Eisen, JD CIP is a leading global authority on the use of respectful language in policy drafting. He shows people how to shift their policy writing culture from confrontational to cooperative, and his approach has been adopted at organizations in countries around the world. The 4th edition of his Amazon international bestseller, RULES: Powerful Policy Wording to Maximize Engagement, was released in June 2024.

Join us as we discuss how traditional policy language signals distrust and how respectful wording boosts engagement.

Listen Live (Archive Available)

Host: Jo Dodds