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[webinar] Transforming Anger and Conflict into Collaborative Problem Solving
18 March 2020 |1:00 pm - 2:00 pm GMT
Today’s always-on, TNT – Time-Numbers-Technology/Transition – Driven & Distracted World can breed tension and conflict. Discover the Four Angry “I”s and the Stress Doc’s “Four Faces of Anger” Model for transforming anger, rage, and conflict into productive dialogue and conflict resolution. Learn and practice skills and strategies for 1) disarming power struggles by asking trust-building, “good questions” and 2) providing and receiving all kinds of feedback, even how to deal constructively with a critical aggressor. Understand the difference between “acknowledgment” and “agreement” and lyrically disarm or emotionally detach from “Yes, butter” and self-centered types. Use the Thomas-Kilmann Conflict Styles Inventory to discover your style of conflict, and learn how to engage in collaborative conflict resolution. Learn how to appropriately and strategically use humor to disarm pressure-packed situations.
Areas Covered in the Session:
• Grasp the anger trigger dynamics – “The Four Angry “I”s
• Discover the Stress Doc’s “Four Faces of Anger Model”: whether anger is constructive or destructive, purposeful or spontaneous
• Take an Assertiveness Assessment Test; identify your assertive “hot spots”
Speaker: Mark Gorkin
Founding Partner of The Stress Doc
Mark Gorkin, MSW, LICSW, “The Stress Doc”™, a nationally acclaimed speaker, popular webinar educator, writer, and “Motivational Psychohumorist”™.