Anyone who’s been a manager will tell you that there is a huge difference between doing and managing. » Instead of doing the work you love, you spend your time in meetings, filling out forms, writing projections and dealing with personnel problems. » Instead of just making sure you get to work at 8:00 AM, […]

After hiring the right people, coaching people to improve their performance can be the most daunting responsibility for most managers and supervisors. Here are some questions to consider: » Do you ever wonder why some people you are coaching seem to soak up your advice and thrive on it while others simply don’t get it? […]

To manage effectively, you need to engage your emotional intelligence just as much as you engage yourself cerebrally. Using both our brain and our "gut" allows us to take all human factors into account. Why Should You Attend » What is emotional intelligence » What is YOUR emotional intelligence » A short 10 item questionnaire […]

The Family and Medical Leave Act is probably THE most complex piece of federal employment legislation ever passed. Trying to administer FMLA creates many questions. The first two questions are, “What type of leave is being requested?” and “What documentation do I need?” Then the question is: What is the FMLA request for: » Birth […]

Effective HR metrics are not developed in a vacuum. The "right or best" metrics require a detailed understanding of your organization: how it generates revenue, its business strategies and objectives, it business imperatives, the risks it faces, the opportunities to be seized, and what it already measures. Thus, HR metrics should not be developed in […]