10th April 2013

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by: designers-i

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Tags: Case Study, Evidence, IT, Private Sector, Productivity, SME

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Categories: Case Studies

Evidence Case Study: JMC IT

 The following case study was provided as part of the evidence for the effectiveness of employee engagement strategies in improving performance, productivity and, in the private sector profitability.  It has been used cumulatively with other submissions compiled by many leading companies and organisations to leave little room for doubt about the statistical importance of engaging employees.

This particular case study is an additional support to The Evidence Paper

Background:

Founded in 1981, JMC specialises in the design, installation and support of effective IT solutions for both large and small organisations across the North of England.  JMC offers a portfolio of products and services, and a comprehensive range of leading software applications.

JMC employs 88 members of staff and clients span a range of sectors, including Manchester United, Your Housing and i-Paye Ltd.

The IT industry is not known for being a physically active one.  This was a challenge that JMC were keen to overcome.

Results:

The philosophy at JMC IT is ‘you work for the business, you represent the team’ and they act upon this mantra every day. The Managing Director, Andrew Burgess credits creating a happy, healthy and engaged workforce with reducing staff turnover to just 3%, which in turn has lead to better client retention and subsequently greater profitability for the company as a whole.  Both employees’ and clients’ average time with the company is 10 years.