Case Study: Metropolitan Police – Kingston Branch

‘Employee engagement is all very well but you won’t change the culture’ That’s pretty much what Glenn Tunstall, Chief Superintendent of Kingston upon Thames borough was told when he took responsibility for 450 police men and women.

Always up for a challenge Glenn was determined to change the ‘trendy to be negative’ cynicism and negativity that seemed to permeate his team.

Glenn was determined to prove that there was a clear link between staff engagement and performance. He looked at the crime solve rates across the police force and mapped them against the engagement scores and found that they were almost identical. Now he just had to prove that the link went from engagement to solve rates and not the other way round!

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Image courtesy of Serge Bertasius Photography /