Practical Skills for Store Managers to Lead and Inspire their teams
A large retailer in the UK needed management development for Cluster, Store and Assistant Managers, including day to day management and how to lead and inspire a team. They required support in the areas of delegation, conflict and performance management.
Practical workshops covered leadership styles, coaching and feedback, performance management, conflict handling and resource management. Case studies, role plays and scenarios were used to present the training in a way that enabled the managers to easily relate to the learning exercises and test out new ways of doing things.