Radio Show #356: There never was a normal and we can’t go back

Special Guest: Gerry Brown aka The Customer Lifeguard

One other unwelcome consequence of Covid-19 is yet more mind-numbing, teeth grating jargon, and among many others that need to be consigned to the literary dustbin are “the new normal” and “unprecedented”. While the latter may make still have some relevance, there never will be a “new normal”. Rapid societal changes, many driven by Covid-19, that are taking place in both our personal and professional lives, reflect the fact that there is no shortage of speed, resilience and determination for many organisations who truly understand that time isn’t on our side. But everyone isn’t moving at the same speed, or with the same level of awareness and understanding. So how do we keep up, or better still, stay ahead and avoid a race to the bottom?

In this latest broadcast Gerry Brown will share some thoughts, ideas, insights, with some iconoclasm thrown in for good measure, on how people, industries and organisations are doing well, and not so well, to rewire for our imperfect future.

Gerry Brown, aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He helps businesses save customers at risk of expiring and breathes life into their customer service operations and customer experience strategy. Gerry has provided organizational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA.

Join us as we discuss how people, industries and organisations are doing well, and not so well, to rewire for our imperfect future.

Listen Live (Archive Available)

Host: Jo Dodds