Show #290 – Linking Colleague Engagement Directly to the Bottom Line
Special Guest: Sophie Baldock, Engagement Manager at Well Pharmacy
Well Pharmacy is the third largest independent community pharmacy in the UK. In the back drop of increasing funding cuts to the industry from the NHS, as well as pharmacies being increasing signposted to in order to alleviate struggling GP surgeries and A&E’s across the UK, pharmacy is going through the biggest shake-up in decades.
Join us as we discuss how, by explicitly linking engagement scores to other key business metrics, colleague engagement has remained as a business priority at a strategic level during industry-wide pressures at Well.
Host: Jo Dodds