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Posts Tagged
‘Communication’

Nothing tests a global organisation’s ability to communicate quickly and clearly with stakeholders like a crisis—a data breach, a leadership scandal, a terror attack, a natural disaster or even a major political event like Brexit. How companies deal with crisis events impacts everything from revenue to customer satisfaction and even stock price and in a […]

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Money is personal, so why aren’t most banks? First Direct often gets recognised for its customer service, and while we never take awards for granted we’re really proud to have been acknowledged over the years with multiple awards for this. There’s no secret formula for great customer service, but it is personal. By this I mean […]

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A quiet office can be a sign of an efficient workforce – but it can also mean people aren’t communicating effectively. In the modern workplace, collaboration is key. But how can you break the silence and encourage people to talk to each other? The Death of Small Talk explores how we can revitalise office chatter and […]

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Work-life balance as a concept has been around since the mid-1980s. The idea behind it is to build awareness so people can achieve an appropriate balance between work and life so they can be happy, healthy and fulfilled. The importance of this balance is often paired with messages about how people should spend time doing […]

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New Quarterly Satisfaction Index Benchmarks UK Employee Engagement: London, UK – 4th July 2017 – Qualtrics, the leader in experience management software, today announced that two-thirds of U.K. workers are currently satisfied in their jobs and 13% say they are ‘extremely satisfied’, according to the Qualtrics Pulse – a new 2017 benchmark of how engaged […]

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  I first met Francis Goss in 2012, when he was Head of Employee Engagement at Grass Roots. I’d just started in the role of Head of Engagement and Internal Comms for an aerospace business and was busy planning their first ever leadership conference, with employee engagement as its theme. After spending a day at […]

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Network Rail owns and maintains Britain’s railway through a workforce of around 38,000 employees spread across depots, stations and offices. We are responsible for more than 20,000 miles of track, signalling, bridges, tunnels, level crossings and stations. Our organisation is striving for “A better railway for a better Britain”. Our people are very committed to […]

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