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Posts Tagged
‘Engagement’

3 Challenges with Internal Communications and Solutions to Overcome them
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If you’ve ever worked in a team setting, you know the confusion and time-consuming tedium that comes with misworded emails or vague conversations. Ineffective communication costs you and your company time, energy and ultimately money. Whether speaking in person or drafting an email, mastering the art of internal communication will not only increase clarity and […]

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Engaging your freelance team
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In recent years, there has been a real rise in people making their living from freelance work, and it can be a fantastic option for business owners who do not have the capital to recruit full time employees. Engaging with freelancers can require a different leadership style to employees, since they are motivated in a […]

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Employees and their work determine the direction and success of a business. It makes sense for that reason to then set aside resources to ensure that employees feel committed to their work and continue to feel so. It is important to understand how to drive engagement through consistent attention to development of employees. Measurement of […]

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I’ve just finished a really great book, recommended by my friend Andy. The book is called The Hard Thing about Hard Things and is by US technology entrepreneur and now venture capitalist, Ben Horowitz. Ben worked at the heart of Silicon Valley during its boom years, but also endured the challenge of the dot.com crash. He set […]

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Mae’r dudalen hon ar gael yn y Gymraeg / This page is also available in Welsh I’m not really a morning person, and I certainly don’t get out of bed for KPIs. But when I found myself singing along to a flash mob choir at the launch of Engage for Success Wales… I knew it […]

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It is a huge pleasure to meet Nick in person having followed him on Twitter for a number of years. Arriving at the Thomson Reuters offices at Canary Wharf (having crossed the Capital from my office in a Victorian nursing accommodation block in Paddington), I feel that I have not only crossed the city but […]

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Mid-way through the recent Kent Digital Awards (June 2017) the room silenced as a large screen flashed up the question ‘What does recognition mean to you?’ There followed a series of short, snappy interviews during which the previous winners explained what recognition means to them. Intrigued by their answers, I listened as one after another […]

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Money is personal, so why aren’t most banks? First Direct often gets recognised for its customer service, and while we never take awards for granted we’re really proud to have been acknowledged over the years with multiple awards for this. There’s no secret formula for great customer service, but it is personal. By this I mean […]

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