Employees and their work determine the direction and success of a business. It makes sense for that reason to then set aside resources to ensure that employees feel committed to their work and continue to feel so. It is important to understand how to drive engagement through consistent attention to development of employees. Measurement of […]
I’ve just finished a really great book, recommended by my friend Andy. The book is called The Hard Thing about Hard Things and is by US technology entrepreneur and now venture capitalist, Ben Horowitz. Ben worked at the heart of Silicon Valley during its boom years, but also endured the challenge of the dot.com crash. He set […]
Mae’r dudalen hon ar gael yn y Gymraeg / This page is also available in Welsh I’m not really a morning person, and I certainly don’t get out of bed for KPIs. But when I found myself singing along to a flash mob choir at the launch of Engage for Success Wales… I knew it […]
It is a huge pleasure to meet Nick in person having followed him on Twitter for a number of years. Arriving at the Thomson Reuters offices at Canary Wharf (having crossed the Capital from my office in a Victorian nursing accommodation block in Paddington), I feel that I have not only crossed the city but […]
A third of (31%) office workers admit being unproductive for at least ten hours every week, equivalent to over one working week each month. A report commissioned by office products firm Fellowes asked 1,000 workers how employers could improve productivity and found that almost two-thirds (61%) of office workers believe a four-day working week would […]
Mid-way through the recent Kent Digital Awards (June 2017) the room silenced as a large screen flashed up the question ‘What does recognition mean to you?’ There followed a series of short, snappy interviews during which the previous winners explained what recognition means to them. Intrigued by their answers, I listened as one after another […]
At the heart of any great business is a team of hardworking, reliable individuals – who help ensure that everything moves forwards smoothly and with ease. Networks of colleagues rely on each other wholly, so often all it takes is for one person to be off for the whole workforce to be out of sync. […]
Money is personal, so why aren’t most banks? First Direct often gets recognised for its customer service, and while we never take awards for granted we’re really proud to have been acknowledged over the years with multiple awards for this. There’s no secret formula for great customer service, but it is personal. By this I mean […]
A quiet office can be a sign of an efficient workforce – but it can also mean people aren’t communicating effectively. In the modern workplace, collaboration is key. But how can you break the silence and encourage people to talk to each other? The Death of Small Talk explores how we can revitalise office chatter and […]
New Quarterly Satisfaction Index Benchmarks UK Employee Engagement: London, UK – 4th July 2017 – Qualtrics, the leader in experience management software, today announced that two-thirds of U.K. workers are currently satisfied in their jobs and 13% say they are ‘extremely satisfied’, according to the Qualtrics Pulse – a new 2017 benchmark of how engaged […]
