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Posts Tagged
‘Retail’

The difference a customer-centric culture makes Customer centricity gives an organisation opportunity to differentiate itself and uniquely shape the experience that customers receive. At the moment, we’re full of good intentions. According to our latest HR Reflections research, 84% of UK organisations say customer centricity is an important area of focus for them currently, however, […]

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 Employee Engagement is measured through an annual employee survey that gives our teams the opportunity to give their feedback on the company, their job and their manager. We carry out a pulse survey three times a year to temperature check the levels of engagement across the organisation. The engagement score is used as our people […]

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The wellbeing subgroup was launched in August 2013 to build on the paper “Why wellbeing matters: Sustaining Employee Engagement & Wellbeing”. Chaired by Wendy Cartwright, former HRD for the Olympic Delivery Authority, the group sought to build upon the great work already taking place and provide a “wellbeing, nailing the evidence” whitepaper. Please access the whitepaper […]

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 Countless research cases will state that Employee Engagement doesn’t belong with HR and it infact belongs with the business, on the front line and the accountability sits with the whole organisation. True Engage for Success style we want to showcase all instances of good practices and therefore the below case study contradicts that research and in […]

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Baker Tilly Report: A new perspective on Employee Engagement Happy employees make happy customers… …yet it is not always that simple. Employees represent a company and its brand; their interactions with shop-goers have long been considered the ‘moment of truth’ for customers. Ensuring employee engagement at the workplace is a critical task for any retailer. In […]

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 How a recognition scheme at The Co-operative Group improved levels of Employee Engagement The Co-operative is the largest consumer owned co-operative in the UK. It’s business include The Co-operative food, with more than 3000 outlets, The Co-operative pharmacy, the third largest pharmacy in the UK, The Co-operative funeral care, the UK’s largest funeral care and […]

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Since being founded in 1991, Pets at Home has become the number one specialty pet product and accessory retailer in the UK. Year-after year, the organisation continues to expand its store coverage while experiencing massive sales and market share growth. In today’s economic climate, what’s the secret to its success? Exceptional customer service delivered by […]

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We interviewed Jo Moffatt, MD of Woodreed and Engage for Success Guru group member and Charlotte Dahl, Strategic Planning Director at Woodreed on our radio show about their latest thought piece: ‘Culture – the true story.’ They’ve looked at organisational culture from all angles and talked to leading experts and practitioners along the way to […]

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  The following case study was provided as part of the evidence for the effectiveness of employee engagement strategies in improving performance, productivity and, in the private sector profitability.  It has been used cumulatively with other submissions compiled by many leading companies and organisations to leave little room for doubt about the statistical importance of engaging employees. This particular […]

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The following case study was provided as part of the evidence for the effectiveness of employee engagement strategies in improving performance, productivity and, in the private sector profitability.  It has been used cumulatively with other submissions compiled by many leading companies and organisations to leave little room for doubt about the statistical importance of engaging employees. This particular case […]

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