Core Team

James Court-Smith

james court-smith

TAG Steering Group Chair

James has been involved in Engage For Success since contributing several case studies to the original MacLeod Report in 2009. He has been Senior Adviser to the movement since 2011 when he helped compile The Evidence Report. He personally completed the featured 4-year longitudinal study linking Employee Engagement to store-level KPIs at Marks & Spencer. In 2016 James wrote the movement’s Further Evidence report. He continues to be involved in several TAGs, serves as Chair of the Steering Group and as a member of the board.

Jo Dodds


Co-Strategy Director

Jo has worked with Engage for Success since September 2012 initially in a purely volunteer capacity and then as digital lead looking after the website and other digital infrastructure alongside her volunteering, including as co-host of the long running EFS Radio Show podcast.

She is an independent consultant specialising in employee engagement and wellbeing and she is a regular speaker, facilitator and chair at events.

Jo Moffatt

jo Moffatt

Co-Strategy Director

As Managing Director of Woodreed, Jo‘s led the development of the specialist agency’s ‘inside out thinking for brands’ proposition. Passionate about brands and brand techniques as the catalyst for employee engagement, she takes a hands-on role leading projects for clients.  Jo delivers workshops, speaks and writes on the topic of employee engagement as well as being a regular host of Engage for Success radio for over four years.

Katherine Bassey

Katherine bassey

TAG Chair

Currently Head of Staff Engagement & Innovation for UNISON,  Katherine is an experienced organisational development practitioner, an EQA coach, Fellow of the CIPD and ILM.  She is a qualified Time to Think facilitator and specialises in leadership development, team and individual coaching.  Katherine is also non Executive Chair of Relate London South East and works closely with Engage for Success, Chairing the Thought and Action Group on Apprenticeships

Hannah Johnson

Hannah johnson

TAG Co-ordinator

As an occupational and business psychology student looking to help create optimal workplaces that people will thrive in, employee engagement, wellbeing and strong leadership are important to Hannah. She would like to believe that we work in a world that ultimately values its employees and understands that engaged and healthy employees are more productive and therefore beneficial to an organisation. She joined the EFS team to make a difference, not just for her but for everybody, today and in generations to come.

Binu Jacob

binu jacob

Engagement Content Editor

Binu comes with over a decade of combined experience in agency and in-house roles, having previously worked in the Middle East and India. She currently works for BSI Group on the membership body’s standards and stakeholder engagement initiatives for the Commonwealth Standards Network. She is passionate about all things communications and is a strong advocate of giving back to the profession.

She was introduced to Engage for Success in early 2019 to join the movement’s marketing and communications team, leading on a range of assignments, supporting TAG projects and events, and producing regular content for the website.

Claire Ritchie

claire ritchie

TAG Hub Co-ordinator

Claire is a freelance HR/OD consultant and executive coach.

Over the years, her experience working across many sectors, in both large global matrix organisations and SMEs, has shown that the difference that makes the difference is … employee engagement.  She is passionate about enhancing working lives for the benefit of all. This led to her volunteering and joining the Engage for Success core team in 2019.

Claire is currently coordinating the topic and sector Thought and Action Groups.

Jonathan Henwood

jonathan henwood

Regional TAG Co-ordinator

Jonathan is a freelance Training Communication expert training leadership, performance management, personal impact, communication and customer experience skills. Using forum theatre and roleplay and many other classroom based training techniques.

Jonathan has also worked for the sight loss charities RNIB and Guide Dogs for the Blind, training people about the issues surrounding sight loss, using accessible I.T and devising accessible e-learning and webinar programmes. Jonathan is CIPD qualified and also a trained actor and Jonathan is passionate about enhancing employee engagement.

Jonathan has been with Engage for Success since September 2019 and is a Co-ordinator supporting the Regional Thought and Action Groups.

Jess Young

jess young

Comms Hub Co-ordinator

Jess Young is a Change Management Facilitator with over 15 years experience in a range of sectors leading on people system and process change projects.

Jess now works with Square Peg Round Hole using a strengths-based methodology to help Not for Profits find out of the box ideas to increase revenue and decrease costs.

Jess joined the Engage for Success Core Team in January 2020 to help inspire people and workplaces to thrive.

Stephanie Ball

steph ball

Content Reviewer

Stephanie is fascinated by communication and culture, and how it shapes our world.

She discovered Engage for Success in 2019, while conducting research for the Government of British Columbia. She helped the Public Safety sector identify employee engagement best practices and implement them into its long-term communication plan.

Stephanie is thrilled to be a part of the Engage for Success team and to contribute to the global employee engagement movement. She volunteers remotely from her home in Calgary, Alberta.

Emma McMillan

emma mcmillan

LinkedIn Community Manager

A communicator by trade, Emma is a real believer in the importance of effective internal communications and the invaluable contribution it makes to employee engagement.

In her role as Director of Internal Comms at Athene Communications, Emma supports organisations across industries and sectors to establish meaningful dialogue with their employees, helping leaders to listen, and giving employees a voice.

Emma joined the Engage for Success team in 2020 and plays a key role in running the movement’s social media platform to help us reach, engage and support as many members of our community as possible.

Rachel Allerton

rachel allerton

LinkedIn Community Manager

Rachel works as an Account Executive at Athene Communications, supporting her team to deliver effective and strategic internal communications advice and expertise to a wide variety of clients across sectors.

Rachel joined Engage for Success in 2020 and is helping to increase awareness of the power and importance of employee engagement through the movement’s social media.

Gary Gill


Director of Public Sector Innovation

Gary joined the Core Team on secondment from HMRC as Knowledge Director and then subsequently also picked up the Communities Director role.

He is now focusing on innovation and engagement in the public sector in his role within HMRC and continues to work closely with Engage for Success.