Radio Show #458: How Lloyds Banking Group Transformed Internal Comms to be More Human and Authentic

Special Guest: Caroline Lagden: Head of Internal Communications at Lloyds Banking Group

Caroline is the Head of Internal Communications at Lloyds Banking Group. The Group has c.65,000 colleagues and serves more than 30 million customers across the UK and includes famous brands like Bank of Scotland, Halifax, Lloyds Bank and Scottish Widows. Caroline and her team develop and deliver strategic pan-Group and pan-Divisional content. Caroline has been with Lloyds Banking Group for 9 years, during which time she has led the Group’s Internal Communications content team, as well as several senior business partnering roles, covering a variety of business areas.

Prior to joining Lloyds Banking Group, Caroline held a number of internal communication roles at Friends Life (now part of Aviva), where she completed her post graduate diploma in internal communications.

Caroline will share highlights and learnings from how the team at Lloyds Banking Group have transformed their internal communications to be far more human and authentic. Through the use of management information they’ve reduced the noise and increased overall reach so that their communications deliver value against their desired outcomes. Caroline will also share snippets of how they’ve recently shared a refreshed purpose and a new business strategy with colleagues.

Join us as we discuss how less internal comms ‘noise’ can deliver more reach, value and impact.

Listen Live (Archive Available)

Host: Jo Dodds