In the insightful article Kris gave his opinion on what needs to be known about Employee Engagement, backed it up with comparisons which really bring his thoughts to life, the snappy video at the end is a must watch. The video by Bob Kelleher is viewiable at the end of this post too.
1. Discretionary effort is the only outcome of true employee engagement worth discussing. Everything else? ..yawn… Decreased turnover? I get it, but discretionary effort (effort/stuff talented people don’t have to give you but do when they’re engaged) is where the money is at.
2. In every company, you have 30% of your employee base that’s actively bought in and rowing with you, 50% in the middle that are doing what’s required and not much else (no discretionary effort) and 20% that I’ll affectionately called “corporate terrorists”. The latter are the ones trying to sabotage everything you’re trying to do. Your goal should be to remove the terrorists every time you see catch them planting the cultural equivalent.
3. Employees who are engaged and thus give discretionary effort are the only ones that are innovating in your organization. That innovation can happen in a lot of ways, both big and small, but it’s a mindset, and it makes them many times more valuable than a regular, neutrally engaged employee.
The full article can be found here.
The source article of this post is not owned by Engage for Success nor the the embedded video above.