Guest: Julia Law – Lead Customer Experience Manager, Customer Experience Team, Her Majesty’s Passport Office Her Majesty’s Passport Office is embedding a more customer centric culture, moving ownership away from ‘the organisation’ to individuals. All staff understand that they must take personal responsibility for the service customers receive and that it is not just the […]
A movement in alliance with CIPD, Chartered Institute of Personnel and Development 2019, 151 The Broadway, London SW19 1JQ, UK. Incorporated by Royal Charter, Registered Charity no. 1079797
The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.