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Archive for the
‘Case Studies’ Category

The goal is to understand, and better support, vulnerable people in the Ilford area. The challenge is to get ‘frontline’ services talking better to each other, those developing strategic thinking in Whitehall talking better to each other, and frontline and centre talking better to each other. Relationships are in place that help, for example, a […]

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East London Foundation Trust from patient deaths to ‘outstanding experience’ in six years. Background This was the Guardian headline in 2011 after a series of deaths on one ward in Tower Hamlets, a mental health unit run by East London Foundation Trust. One of the deaths was a homicide. Despite already being classed as ‘excellent’ […]

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In October 2014 Frimley Park NHS Foundation Trust acquired Heatherwood and Wexham NHS Foundation Trust. Frimley Park had been recognised by the Care Quality Commission (CQC) as the first ‘outstanding’ organisation in September 2014, whilst Heatherwood and Wexham Park at the time of acquisition were in special measures having been found ‘inadequate’ by CQC in […]

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Outcomes Through Engagement: How the Public Sector Improves Citizen Outcomes Through Employee Engagement
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Introduction David MacLeod and Nita Clarke, Co-Founders of Engage for Success There is a level of capability and potential in every human being at work. Put in one situation the individual offers a small percentage of that capability and potential. Put in a better situation they offer significantly more. Potential and effort willingly offered by […]

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The 9th annual Civil Service People Survey was conducted across 98 Civil Service organisations, including government departments, executive agencies and Crown non-departmental public bodies. The fieldwork for the survey ran from 2 to 31 October, with 97% participating online and 3% completing paper questionnaires. 294,905 people participated in the survey, an overall response rate of […]

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Case Study: How the Cultural Change Programme “IamRHP” has Underpinned RHP’s Success
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RHP are having an unbelievable period of success and transformation, as their vision and strategy work of the last 5 years plus comes to fruition; as visible in the impressive stats they are now able to report as in the Awards they have been winning. In the midst of unprecedented levels of change in the […]

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Case Study: Lindt & Sprüngli: Putting Purpose at the Heart of Your Business
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Lindt & Sprüngli has been prospering for 170 years, with an extensive array of well-loved, quality products in its stable. Their recognition at the end of last year as Gold Award and Innovation Winners at the Organisational Culture Awards, at OCExcellence.com, shows they are about much “more than just selling chocolate”, however. The company has […]

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Travelex has completely transformed itself from a transactional bricks and mortar business to a digital organisation in just 24 months; using an organic social media strategy that adapts to the ever changing nature of customer expectations. Travelex is the world’s largest specialist provider of global foreign exchange, trades in over 80 currencies, does business in […]

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The Driver and Vehicle Licensing Agency (DVLA) is an Executive Agency of the Department for Transport (DfT). Our goal is to get the right drivers and vehicles taxed and on the road as simply, safely and efficiently for the public as possible. As with other agencies across government we have seen our customer behaviour and […]

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