ACAS has published their new research in partnership with East Lancashire East Hospitals NHS Trust on mediation and resolution in the workplace.
The research highlights how mediation can have a positive effect on organisations, and what employers can proactively do to support their people to manage conflict well.
Key findings from the research include:
· Benefits of inhouse workplace mediation as a way to manage conflict
· Benefits of a structured approach to early conflict resolution – where informal options are given the opportunity to succeed
· How line manager confidence and capability is essential for informal methods to work
· Advice, support and skills training to help employers to benefit from inhouse dispute resolution
Further guidance about the dispute resolution and mediation can be found here.
Additional resources:
Podcast: The cost of conflict
Blogs:
- When the whole is greater than the sum of the parts – managing conflict at work
- When the whole is greater than the sum of the parts – managing conflict inside the workplace
- Managing workplace conflict
Trainings:
![](https://ml9krkqstdts.i.optimole.com/cb:7El0~61403/w:538/h:1024/q:mauto/f:best/ig:avif/https://engageforsuccess.org/wp-content/uploads/2023/06/Acas-conflict-resolution.png)
Author: Chau Doan – Stakeholder Communications Manager, ACAS
Photo credit: Karolina Grabowska