How Employee Engagement Impacts Customer Experience 

Looking to learn how effectively utilising the four enablers of employee engagement can boost customer experience? Let’s join EFS Steering Group committee members Paul Beesley and Nicholas Wardle in this short video interview to discover:

  • the need for a strategic narrative to improve customer service
  • how managers and leaders can be more aligned and engaged to engage
  • how listening to employees can in turn help provide better customer experiences
  • the impact of not having a say-do gap in employees’ interactions with customers

Photo credit: iStock

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