In a recent Torben Rick article it states how Employee Engagement remains a challenge for companies.
Recently, Bain & Company analysed responses from 200,000 employees across 40 companies in 60 countries and found several troubling trends:
- Engagement scores decline as employee tenure increases, employees with the deepest knowledge of the company, and the most experience, typically are the least engaged
- Scores decline at the lowest levels of the organisation, suggesting that senior executive teams likely underestimate the discontent on the front lines
- Engagement levels are lowest in sales and service functions, where most interactions with customers occur
The article also goes onto say how employees facing customers are the least engaged and sustainable engagement is needed going forward.
