How Customer Experience Is Directly Linked To Employee Engagement 

What a cracking event that was last Friday and what a great audience response too. A big thank you to all our fab speakers and Nottingham Trent University Business School for their support.

We explored, with the help of a great keynote, fabulous interview and lively panel discussion, the link between employee engagement and customer satisfaction and loyalty. There was lots of great evidence too, not least in the wonderful keynote from Jo Causon, CEO of the Institute of Customer Service who has kindly made her deck available for us to share. 

If you weren’t able to make it in the end then here is what you missed.

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